Shipping policy

Last updated: December 20, 2025

This Shipping Policy applies to customers located in the United States and explains the order processing, handling, shipping, tracking, and delivery procedures applicable to lighting products purchased from Covalite.

Products covered by this policy include, but are not limited to:

  • Chandeliers;
  • Ceiling lights;
  • Pendant lights;
  • Wall lights;
  • Table lamps.

Order Processing and Cut-Off Time

Orders placed before 6:00 PM Central Time, Monday through Friday, will generally enter our processing queue on the same business day.

Orders placed after the cut-off time, on weekends, or on U.S. public holidays will generally begin processing on the next business day.

Entering the processing queue does not mean that an order will be shipped on the same day. All orders remain subject to the handling period described below.

Handling Time

Our standard handling time is 1–3 business days.

Orders are normally processed Monday through Friday, excluding weekends and U.S. public holidays.

During the handling period, we may:

  • Verify order and payment information;
  • Inspect lighting fixtures for quality;
  • Confirm that all required components are included;
  • Securely package glass, crystal, bulbs, mounting hardware, and other fragile components;
  • Prepare the shipment for safe transportation.

Certain lighting products, including large chandeliers, oversized fixtures, multi-piece products, or products requiring special protective packaging, may require additional preparation.

If a product has a different handling or production time, the applicable timeframe may be stated on the product page or communicated to the customer after the order is placed.

Shipping and Transit Time

Our standard shipping transit time is approximately 27–39 business days after dispatch.

Deliveries generally occur Monday through Friday, although delivery schedules are determined by the applicable carrier.

Transit times may be affected by factors including:

  • The destination address;
  • Carrier routing and capacity;
  • Weather conditions;
  • Transportation disruptions;
  • Peak-season demand;
  • Customs or security inspections, where applicable;
  • Events outside our reasonable control.

Shipping and transit times are estimates and are not guaranteed delivery dates.

Estimated Delivery Time

The total estimated delivery time is approximately:

28–42 business days

This estimate includes:

  • 1–3 business days for handling; and
  • 27–39 business days for shipping and transit.

The estimated delivery period normally begins on the date the order is placed.

If a product page clearly states a different production, handling, or delivery timeframe, the product-specific timeframe will apply.

Shipping Costs

Covalite provides free standard shipping for eligible orders delivered to supported addresses within the United States.

No standard outbound shipping charge will be added at checkout for eligible orders.

Free standard shipping applies to the original delivery of the order. It does not include:

  • Customer-responsibility return shipping;
  • Shipping costs resulting from an incorrect or incomplete address;
  • Address correction fees;
  • Redelivery costs caused by customer-related delivery issues;
  • Optional expedited or special delivery services, if available.

Return shipping costs are governed by our Return & Refund Policy.

Large and Fragile Lighting Products

Certain lighting products, including chandeliers, large pendant lights, glass fixtures, crystal fixtures, and multi-piece products, may:

  • Be shipped in more than one package;
  • Have separate tracking numbers;
  • Require additional protective packaging;
  • Arrive on different dates;
  • Be transported by different carriers.

Separate packages do not necessarily indicate that an item is missing.

If an order is shipped in multiple packages, tracking information may be provided separately for each package.

This shipping method is used to reduce the risk of breakage and improve the safe handling of fragile components.

Tracking Information

Once an order or package has been dispatched, we will send the available tracking information to the email address provided at checkout.

Please note:

  • Tracking information may take 1–3 business days to appear or update in the carrier’s system;
  • A multi-package order may have more than one tracking number;
  • Different packages from the same order may arrive on different dates;
  • Temporary gaps in tracking updates do not necessarily mean that the package has been lost.

Customers are responsible for monitoring the available tracking information and making reasonable arrangements to receive the delivery.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information carefully before submitting an order:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code;
  • Telephone number.

If you discover an address error, contact us immediately at info@covalite.com.

We will make reasonable efforts to update the address before the order is dispatched, but address changes cannot be guaranteed after processing or fulfillment has begun.

Covalite is not responsible for delays, failed delivery, returned packages, or additional carrier charges caused by:

  • An incorrect address;
  • An incomplete address;
  • A missing apartment or unit number;
  • An invalid ZIP code;
  • Incorrect customer contact information;
  • The customer’s failure to provide information requested by the carrier.

Where permitted, additional shipping, address correction, or redelivery costs caused by inaccurate customer-provided information may be the customer’s responsibility.

Delivery Delays

Delivery estimates may be affected by events outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Carrier disruptions;
  • Transportation shortages;
  • Labor interruptions;
  • Government restrictions;
  • Security inspections;
  • Peak shipping periods;
  • Other unexpected logistical events.

We are not responsible for delays caused solely by circumstances outside our reasonable control.

However, if a shipment is significantly delayed, customers may contact us and we will provide reasonable assistance in reviewing the available tracking information or contacting the carrier.

Damaged Items

Customers should inspect the package and product as soon as reasonably possible after delivery.

If a lighting product arrives significantly damaged:

  1. Contact us within 48 hours of delivery whenever possible;
  2. Provide the order number;
  3. Provide clear photographs of:
    • The damaged product;
    • The affected area;
    • The outer packaging;
    • The internal protective packaging;
    • The shipping label;
  4. Keep the product and original packaging until the claim has been reviewed.

Do not install, hardwire, modify, discard, or attempt to repair a damaged product before contacting us, as doing so may affect our ability to verify the issue.

After reviewing the submitted information, we may provide an appropriate solution, which may include:

  • Replacement components;
  • A replacement product;
  • A prepaid return shipping label;
  • A full or partial refund, depending on the circumstances.

If the damage is confirmed to have occurred before delivery or during transportation, the customer will not be responsible for reasonable replacement or return shipping costs.

Lost Shipments

Please contact us if:

  • Tracking identifies the shipment as lost;
  • Tracking has not updated beyond the estimated delivery period;
  • The carrier confirms that the package cannot be located;
  • The shipment has otherwise failed to arrive within a reasonable period.

We may need to open an investigation with the carrier before approving a replacement or refund.

The customer may be asked to provide:

  • The order number;
  • Confirmation of the shipping address;
  • Relevant tracking information;
  • Additional information reasonably required by the carrier.

If the shipment is confirmed as lost in transit, Covalite will arrange an appropriate replacement or refund at no additional cost to the customer.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm the shipping address shown on the order;
  2. Check around the delivery location;
  3. Ask household members, neighbors, building staff, or reception personnel;
  4. Allow a short period in case the carrier completed the delivery scan before final delivery;
  5. Contact the carrier for available delivery details;
  6. Contact Covalite if the package still cannot be located.

We will provide reasonable assistance and may request that the carrier investigate the delivery.

The resolution will depend on the carrier’s findings, the delivery information, and the circumstances of the order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but changes or cancellations are not guaranteed after the order has:

  • Entered processing;
  • Been packaged;
  • Entered production;
  • Been transferred to a carrier;
  • Otherwise entered fulfillment.

Approved cancellations and refunds will be handled according to our applicable policies.

Currency and Payment Processing

All product prices and shipping-related charges are displayed and processed in USD — United States Dollars.

If payment is made through an account using another currency, the customer’s bank, card issuer, or payment service provider may apply:

  • Currency conversion rates;
  • International transaction fees;
  • Other processing charges.

These conversion rates and third-party fees are outside Covalite’s control.

Need Help?

If you have questions regarding shipping, order processing, tracking, or delivery, please contact us:

Store Name: Covalite
Email: info@covalite.com
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Operating Hours: Monday to Friday, 10:00 AM–6:00 PM Central Time
Contact Us: Contact Form

You may contact us at any time. Messages are reviewed during normal business hours, and our customer support team typically responds within two business days.