Shipping policy

Last updated: December 20, 2025

This Shipping Policy applies to customers located in the United States and covers all lighting products available on our store, including chandeliers, ceiling lights, pendant lights, wall lights, and table lamps. It is designed to provide transparency and comply with U.S. consumer standards and Google Merchant Center requirements.

Order Processing and Cut-Off Time

Orders placed before 6:00 PM (GMT-6), Monday to Friday are processed on the same business day
Orders placed after the cut-off time will be processed on the next business day

Please note:
Due to the nature of certain lighting products (e.g., large chandeliers or multi-piece fixtures), some orders may require additional preparation time and may not be dispatched the same day.

Handling Time

Standard handling time: 1–3 business days
Orders are processed Monday to Friday, excluding weekends and U.S. public holidays

During this time, we:

Inspect lighting fixtures for quality
Securely package fragile components (glass, crystal, bulbs, etc.)
Prepare items for safe transit

Shipping and Transit Time

Standard shipping transit time: 27–39 business days
Deliveries occur Monday to Friday

Transit times may vary depending on:

Destination location
Carrier delays
Weather or peak seasonal demand

Estimated Delivery Time

Total estimated delivery time: 28–42 business days
(including handling + transit)

This estimate begins from the date the order is placed.

Shipping Costs

Free shipping on all orders within the United States
No hidden fees or additional delivery charges at checkout

Large & Fragile Item Shipping (Lighting-Specific)

Some lighting products (such as chandeliers and large pendant lights) may:

Be shipped in multiple packages
Require additional protective packaging
Arrive in separate deliveries

This is to ensure safe handling and reduce the risk of damage during transit.

Tracking Information

Once your order is shipped, you will receive a tracking number via email
Tracking updates may take 1–3 business days to appear in the carrier system

Incorrect Address Disclaimer

Please ensure that your shipping address is accurate at checkout.

We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses
If you notice an error, contact us immediately before your order is dispatched

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

Contact us within 48 hours of delivery
Provide photos of the damaged item and packaging

We will arrange a replacement or refund at no additional cost

Currency and International Payments

All prices and shipping-related charges are processed in USD (United States Dollar).

If you pay using another currency, your bank or payment provider may apply exchange rates or additional transaction fees beyond our control.

Need Help?

If you have any questions regarding shipping, order processing, or delivery timelines, please contact us:

Store Name: Covalite
Email: info@covalite.com
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Operating Hours: 10:00 AM – 6:00 PM (GMT-6), Monday to Friday
Contact Us: Contact Form