Payment Policy

Last updated: August 5, 2026

This Payment Policy explains the payment method, transaction currency, payment authorization, security measures, and related procedures applicable to purchases made through the Covalite website.

Accepted Payment Method

Covalite currently accepts PayPal as the authorized payment method for all purchases made through our website.

Payment must be completed during checkout. Orders will not enter processing, production, or fulfillment until payment has been successfully authorized and confirmed.

If a payment is declined, canceled, reversed, or remains incomplete, the related order may not be accepted or processed.

Availability of payment options within PayPal may depend on the customer’s location, PayPal account, and PayPal’s applicable terms and eligibility requirements.

Payment Authorization and Order Confirmation

Submitting payment does not automatically guarantee that an order has been accepted.

An order is considered accepted after:

  1. Payment has been successfully authorized;
  2. The order information has been reviewed; and
  3. Covalite has issued an order confirmation or otherwise confirmed acceptance.

We may contact the customer if additional information is reasonably required to verify a payment or order.

Covalite reserves the right to decline or cancel an order for legitimate reasons, including:

  • Payment authorization failure;
  • Incomplete or inaccurate billing information;
  • Suspected fraudulent or unauthorized activity;
  • Product unavailability;
  • Pricing or listing errors;
  • Shipping restrictions;
  • Violations of our website policies.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.

Transaction Currency

All prices and transactions on our website are displayed and processed in:

USD — United States Dollars

If your PayPal account, bank account, card, or other funding source operates in another currency, PayPal or your financial institution may apply:

  • Currency conversion rates;
  • Cross-border transaction fees;
  • International payment fees;
  • Other processing charges.

Exchange rates and third-party fees are determined by PayPal or the applicable financial institution and are outside Covalite’s control.

Pricing, Taxes, and Charges

Customers should review the complete order total before submitting payment.

The amount displayed at checkout may include, where applicable:

  • Product prices;
  • Discounts or promotional adjustments;
  • Sales tax;
  • Shipping or delivery charges;
  • Other charges disclosed before the order is completed.

Covalite provides free standard shipping for eligible orders delivered to supported addresses within the United States, as explained in our Shipping Policy.

Free standard shipping does not necessarily include:

  • Customer-responsibility return shipping;
  • Address correction fees;
  • Redelivery charges caused by incorrect customer information;
  • Optional expedited or special delivery services.

Secure Payment Processing

We take payment and information security seriously.

Our website uses encrypted HTTPS/SSL connections to help protect information transmitted between your browser and our website.

PayPal processes payments through its own payment systems and security procedures. Covalite does not receive or store your PayPal password or complete PayPal account login credentials.

Although reasonable security measures are used, no electronic payment or data transmission system can be guaranteed to be completely secure.

Customers are responsible for:

  • Using an authorized PayPal account or funding source;
  • Protecting their PayPal account credentials;
  • Reviewing payment details before confirming an order;
  • Reporting suspected unauthorized account activity to PayPal promptly.

Failed, Pending, or Declined Payments

An order may remain unconfirmed or unprocessed if the payment is:

  • Declined;
  • Pending;
  • Incomplete;
  • Canceled;
  • Reversed;
  • Subject to additional verification.

If you experience a payment issue, please review the payment status in your PayPal account or contact PayPal for assistance.

You may also contact Covalite to confirm whether an order was successfully received.

Refunds

Approved refunds will be issued through the original PayPal transaction or original payment source, where applicable.

The time required for refunded funds to appear may depend on:

  • Covalite’s refund processing period;
  • PayPal’s processing procedures;
  • The customer’s bank, card issuer, or financial institution.

Covalite does not control the time required by PayPal or another financial institution to post an approved refund after it has been issued.

Return eligibility, return shipping responsibility, refund review, and refund processing timelines are governed by our Return & Refund Policy:

https://covalite.com/policies/refund-policy

Shipping Policy Overview

Covalite provides free standard shipping for eligible orders delivered to supported addresses within the United States.

Order processing, handling, shipping, tracking, delivery estimates, address requirements, and shipping exceptions are explained in our Shipping Policy:

https://covalite.com/policies/shipping-policy

Shipping and delivery estimates are not guarantees and may be affected by carrier delays or circumstances outside our reasonable control.

Return & Refund Policy Overview

We accept eligible returns and exchanges in accordance with our established Return & Refund Policy.

Eligible return requests must be submitted within the applicable return period.

Return shipping responsibility depends on the reason for the return:

  • Covalite will cover reasonable return shipping costs for confirmed material product defects, significant shipping damage, incorrect items, or missing essential components;
  • Customers are responsible for return shipping costs when returning an item because of personal preference, ordering mistakes, incompatibility with the intended space, or a change of mind.

Approved refunds are issued to the original payment method after the returned item has been received and inspected, in accordance with the stated refund timeline.

Full details are available in our Return & Refund Policy:

https://covalite.com/policies/refund-policy

Privacy and Payment Information

Personal information collected during checkout, payment, account use, or customer support interactions is handled according to our Privacy Policy.

Payment information may be processed by Shopify, PayPal, and other service providers involved in completing and securing the transaction.

Covalite does not use personal information for purposes inconsistent with our published Privacy Policy.

For more information about how personal information is collected, used, processed, and disclosed, please review our Privacy Policy:

https://covalite.com/policies/privacy-policy

Accurate and Transparent Information

Covalite works to ensure that the following information displayed on our website is clear, accurate, and consistent with our published policies:

  • Product pricing;
  • Billing information;
  • Accepted payment methods;
  • Shipping costs;
  • Return conditions;
  • Refund procedures;
  • Checkout information.

We also work to keep information submitted to applicable shopping and advertising platforms consistent with the information published on our website.

If an error or inconsistency is identified, we may correct or update the information as reasonably necessary.

Contact Us

If you have questions regarding billing, payments, refunds, or our website policies, please contact us:

Store Name: Covalite
Email: info@covalite.com
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Operating Hours: Monday to Friday, 10:00 AM–6:00 PM Central Time
Contact Us: Contact Form

You may send us a message at any time. Messages are reviewed during normal business hours, and our customer support team typically responds within two business days.

When contacting us about an existing order or payment, please include your order number and a brief description of the issue.