Privacy policy

Last updated: December 20, 2025

Covalite operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience collectively referred to as the “Services.”

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, retain, and disclose your personal information when you:

• Visit or use our website;
• Create or manage an account;
• Purchase, return, exchange, or inquire about a product;
• Communicate with us;
• Otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the information described in this Privacy Policy.

Personal Information We Collect or Process

The term “personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Your name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Other contact information you provide.

Payment and Financial Information

This may include:

• Billing information;
• Payment method;
• Payment confirmation;
• Transaction details;
• Information needed to process payments, refunds, chargebacks, or fraud reviews.

Payments may be processed directly by Shopify or by third-party payment service providers. Covalite may not directly receive or store complete payment-card or financial account details.

Account Information

This may include:

• Username;
• Password or account credentials;
• Security information;
• Saved preferences;
• Account settings;
• Wishlist information;
• Communication preferences.

Transaction and Order Information

This may include:

• Products you view;
• Products added to your cart or wishlist;
• Products you purchase;
• Order history;
• Shipping and delivery information;
• Returns, exchanges, refunds, cancellations, and related requests;
• Customer service records relating to your purchases.

Communications With Us

This includes information you provide when contacting us, such as:

• Customer support inquiries;
• Return or exchange requests;
• Product questions;
• Reviews or feedback;
• Photographs or documents submitted in connection with an order or claim;
• Other communications sent to us.

Device and Technical Information

This may include:

• Device type;
• Browser type;
• Operating system;
• Network connection information;
• Internet Protocol address;
• Cookie identifiers;
• Device identifiers;
• Other technical or unique identifiers.

Website Usage Information

This may include information about how you interact with the Services, such as:

• Pages viewed;
• Products viewed;
• Search activity;
• Links selected;
• Time spent on the website;
• Cart activity;
• Referring website;
• Date and time of visits;
• Other browsing or interaction information.

Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you:

• Create an account;
• Place an order;
• Request a return, refund, or exchange;
• Contact customer support;
• Submit a form;
• Subscribe to marketing communications;
• Post a review;
• Otherwise provide information to us.

Automatically Through the Services

We may collect information automatically from your browser or device when you:

• Visit our website;
• Use our Services;
• Interact with advertisements;
• Open certain communications;
• Use cookies or similar technologies.

From Service Providers

We may receive personal information from service providers that assist us with:

• Website hosting;
• Payment processing;
• Fraud prevention;
• Order fulfillment;
• Shipping;
• Analytics;
• Advertising;
• Customer support;
• Cloud storage;
• Other business operations.

From Business Partners or Other Third Parties

We may receive information from:

• Advertising partners;
• Marketing platforms;
• Social media services;
• Analytics providers;
• Shipping carriers;
• Fraud-prevention providers;
• Other parties permitted by applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate and improve the Services.

These technologies may be used to:

• Keep the website functioning properly;
• Remember your preferences;
• Maintain your shopping cart;
• Understand how visitors use the website;
• Measure website and advertising performance;
• Prevent fraud and improve security;
• Personalize content;
• Provide relevant marketing or advertising.

Depending on your location, you may be able to manage certain cookie preferences through our cookie banner or customer privacy settings.

Disabling certain cookies may affect the functionality or availability of some parts of the Services.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing, Personalizing, and Improving the Services

We may use personal information to:

• Provide the Services;
• Process payments;
• Process and fulfill orders;
• Arrange shipping and delivery;
• Manage customer accounts;
• Remember customer preferences;
• Process returns, exchanges, refunds, and cancellations;
• Provide order and account notifications;
• Enable product reviews;
• Respond to product inquiries;
• Recommend products;
• Improve our website, products, and customer experience.

Marketing and Advertising

We may use personal information to:

• Send promotional emails or other marketing communications;
• Provide information about products, offers, or promotions;
• Display advertisements on our website or other websites;
• Measure the effectiveness of advertising;
• Personalize marketing based on purchases, cart activity, website activity, or other interactions.

Where required by applicable law, we will obtain consent before sending certain marketing communications or using certain technologies for targeted advertising.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts;
• Protect payments and transactions;
• Detect and investigate fraudulent activity;
• Prevent illegal, malicious, unsafe, or unauthorized conduct;
• Protect the Services;
• Protect customers, Covalite, Shopify, and other parties;
• Enforce our policies and terms.

If you create an account, you are responsible for keeping your account credentials secure. You should not share your password or other account access information with another person.

Communicating With You

We may use personal information to:

• Provide customer support;
• Respond to questions;
• Send order updates;
• Process claims;
• Address complaints;
• Maintain our business relationship with you;
• Provide important administrative or policy notices.

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws;
• Respond to lawful requests;
• Respond to subpoenas, court orders, or government requests;
• Participate in legal proceedings;
• Protect or defend our legal rights;
• Investigate suspected violations of our terms or policies;
• Maintain records required for tax, accounting, compliance, or dispute-resolution purposes.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

Shopify and Service Providers

We may disclose information to Shopify and to vendors or service providers that perform services on our behalf, including:

• Website hosting;
• Information technology management;
• Payment processing;
• Fraud prevention;
• Data analytics;
• Advertising;
• Customer support;
• Cloud storage;
• Order fulfillment;
• Shipping and delivery.

These parties may process personal information only as permitted by their agreements with us and applicable law.

Business and Marketing Partners

We may disclose information to business or marketing partners that help us:

• Provide marketing services;
• Measure advertising performance;
• Display advertisements;
• Understand customer activity;
• Personalize the shopping experience.

These partners may process information according to their own privacy policies and legal obligations.

Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the sale or sharing of personal information.

You may exercise applicable opt-out rights through the Privacy Choices or Data Sharing Opt-Out page available on our website.

At Your Direction or With Your Consent

We may disclose information when you:

• Request or direct us to do so;
• Consent to the disclosure;
• Use a third-party login service;
• Interact with social media features;
• Ask us to share information with a shipping carrier or another service provider.

Affiliates and Related Companies

We may disclose personal information to our affiliates or within our corporate group, where applicable, for legitimate business purposes consistent with this Privacy Policy.

Business Transactions and Legal Obligations

We may disclose personal information:

• In connection with a merger, acquisition, sale, financing, restructuring, bankruptcy, or similar business transaction;
• To comply with applicable laws;
• To respond to subpoenas, search warrants, court orders, or government requests;
• To enforce our Terms of Service or other policies;
• To protect the Services;
• To protect our rights, property, customers, employees, or other parties.

Relationship With Shopify

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide, support, secure, personalize, and improve the Services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers. These parties may be located in countries other than the country in which you reside.

We may use Shopify features that combine information about your interactions with our store with information from your interactions with Shopify or other merchants. Shopify may act independently with respect to certain processing activities and may be responsible for responding to requests relating to those activities.

To learn more about Shopify’s handling of personal information, please review the Shopify Consumer Privacy Policy.

You may also use the Shopify Privacy Portal to exercise certain rights relating to personal information processed by Shopify.

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, completeness, or content of third-party websites or services.

Before providing information to a third-party website or service, you should review its:

• Privacy policy;
• Security practices;
• Terms and conditions;
• Other applicable notices.

Information you publish in public or semi-public areas, including social media platforms, may be visible to other users and may be used by third parties.

The inclusion of a third-party link does not necessarily mean that Covalite endorses the third party, its products, or its services.

Children’s Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Security of Personal Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute or perfect security.

Information sent through unsecured communication channels may be vulnerable during transmission. Please do not send highly sensitive or confidential information through unsecured methods.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as:

• Whether you maintain an account;
• Whether the information is needed to fulfill an order;
• Customer service requirements;
• Return, refund, or warranty obligations;
• Legal, tax, accounting, or reporting requirements;
• Fraud-prevention requirements;
• Dispute resolution;
• Enforcement of agreements and policies.

When personal information is no longer reasonably required, we may delete or de-identify it, subject to applicable law and technical limitations.

Your Privacy Rights and Choices

Depending on where you reside, you may have some or all of the rights described below.

These rights are not absolute. They may apply only in certain circumstances, and we may deny or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request information about the personal information we maintain about you and how it is used or disclosed.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of:

• The sale of personal information;
• The sharing of personal information;
• Processing for targeted advertising.

You may exercise applicable rights through the Privacy Choices or Data Sharing Opt-Out page available on our website.

Where required by applicable law, we may also process a recognized Global Privacy Control signal as a request to opt out for the browser or device sending the signal.

Other than legally recognized preference signals, we do not currently respond to general “Do Not Track” browser signals.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Even after you unsubscribe from promotional communications, we may continue to send non-promotional communications concerning:

• Orders;
• Transactions;
• Account activity;
• Returns or refunds;
• Security notices;
• Policy updates;
• Customer service requests.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through the options available on the Services or by contacting us using the information provided below.

To learn more about information processed independently by Shopify, please review the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.

We will not discriminate against you for exercising an applicable privacy right.

Before processing a request, we may need to verify your identity. The verification information requested will depend on the nature of the request and the personal information involved.

Where permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require:

• Proof that the agent is authorized to act for you;
• Verification of the agent’s identity;
• Direct verification of your identity;
• Confirmation of the request.

We will respond within the period required by applicable law.

Appeals and Complaints

If you have a complaint regarding our handling of personal information, please contact us using the information provided below.

Depending on where you reside, you may have the right to:

• Appeal a decision relating to a privacy request;
• Submit a complaint to an applicable privacy or data-protection authority.

Instructions for submitting an appeal may be included in our response to your original request.

International Transfers

Covalite, Shopify, and our service providers may transfer, store, or process personal information outside the country in which you reside.

When required by applicable law, international transfers of personal information will be handled using recognized legal safeguards.

For transfers of personal information from the European Economic Area or the United Kingdom, applicable safeguards may include:

• An adequacy decision;
• The European Commission’s Standard Contractual Clauses;
• The United Kingdom’s applicable transfer mechanisms;
• Other legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our privacy practices;
• Our Services;
• Technology;
• Legal or regulatory requirements;
• Operational requirements.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.

Where required by applicable law, we may also provide additional notice regarding material changes.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a request to exercise an applicable privacy right, please contact us:

Store Name: Covalite
Email: info@covalite.com
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Operating Hours: Monday to Friday, 10:00 AM–6:00 PM Central Time
Contact Us: Contact Form

You may contact us at any time. Messages are reviewed during normal business hours, and our support team typically responds within two business days.