Contact Us
We’re Here to Help
At Covalite, customer satisfaction is important to us. We are happy to assist with questions regarding:
- Products and product specifications;
- Orders and payments;
- Shipping and delivery;
- Returns, exchanges, and refunds;
- Installation-related product information;
- Website policies;
- General inquiries.
Whether you need assistance before placing an order or support after receiving your purchase, our customer support team is ready to help.
How to Reach Us
The best way to contact us is by email.
Our customer support team carefully reviews each message to provide accurate and helpful assistance. When contacting us about an existing order, please include your order number and a brief description of your question or request.
For damaged, defective, incorrect, or incomplete items, please also include clear photographs of the product, packaging, shipping label, and affected area, where applicable.
Email: info@covalite.com
Business Information
Covalite is a U.S.-based online store specializing in lighting fixtures and decorative lighting.
Our business information is provided below for transparency and customer reference.
Store Name: Covalite
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Email: info@covalite.com
Customer Support Hours
Our customer support hours are:
Monday to Friday, 10:00 AM–6:00 PM Central Time
You may send us a message at any time. Messages received outside our normal operating hours, on weekends, or on U.S. public holidays will generally be reviewed on the next business day.
Response Time
We strive to respond to all inquiries as quickly as reasonably possible.
Our customer support team typically responds within two business days. More complex requests, including shipping investigations, damaged-item claims, and return reviews, may require additional time.
If you have questions regarding our products, orders, policies, or services, please do not hesitate to contact us.
Thank you for your interest in Covalite. We look forward to assisting you.