Refund policy

Last updated: December 20, 2025

This Return & Refund Policy applies to customers located in the United States and explains the conditions, procedures, costs, and timelines applicable to returns, exchanges, and refunds.

Returns Eligibility

We accept eligible returns for both defective and non-defective lighting products, including but not limited to:

  • Ceiling Lights
  • Chandeliers
  • Pendant Lights
  • Table Lamps
  • Wall Lights

To be eligible for a return, the item must be:

  • New, unused, and uninstalled;
  • In its original condition, with no signs of use, alteration, wear, or damage;
  • Returned in the original packaging;
  • Returned with all manuals, accessories, and included components, such as mounting hardware and bulbs, if applicable.

Important: Lighting products that have been installed, hardwired, modified, assembled incorrectly, or damaged after delivery are not eligible for return unless the issue is caused by a product defect confirmed by Covalite.

Return Window

Customers may request an eligible return or exchange within 30 days from the date of delivery.

Requests submitted after the 30-day return period may not be approved.

Exchanges

We accept exchanges for eligible lighting products, subject to product availability.

  • If the requested replacement item is available, we will provide exchange instructions.
  • If the requested item is unavailable, an eligible refund may be issued instead.
  • Return shipping responsibility for exchanges is determined according to the reason for the exchange, as explained under Return Shipping Costs below.

To request an exchange, please contact our customer support team before returning the item.

Return Method

All returns must be completed by mail.

We do not accept:

  • In-store returns;
  • Returns to third-party drop-off locations;
  • Unauthorized returns sent without prior approval.

Return Authorization and Shipping Instructions

To request a return or exchange:

  1. Contact us at info@covalite.com.
  2. Provide your order number and the reason for the return.
  3. If the item is damaged, defective, incorrect, or missing essential components, provide clear photos of the item, packaging, and shipping label.
  4. Wait for return authorization and shipping instructions before sending the item.
  5. Carefully repack the product to prevent damage during return transportation.

Unauthorized returns may be refused or returned to the sender.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Caused by a Confirmed Product or Fulfillment Issue

If a return is required because of any of the following issues confirmed by Covalite:

  • A material product defect;
  • Significant shipping damage;
  • Receipt of an incorrect item;
  • Missing essential components that prevent proper installation or normal use;

Covalite will provide a prepaid return shipping label or otherwise cover the reasonable cost of return shipping.

Returns Caused by Customer Preference

If the return is requested for a customer-related reason, the customer is responsible for arranging and paying all return shipping costs.

Customer-related reasons include, but are not limited to:

  • Disliking the item;
  • Changing one’s mind;
  • Selecting the wrong size, color, finish, or style;
  • The product not matching the customer’s décor or personal preference;
  • The product not being suitable for the intended room or installation space;
  • Ordering the wrong product.

Covalite will not be responsible for return shipping costs arising from customer preference, ordering mistakes, or other reasons unrelated to a confirmed product or fulfillment issue.

What Is Not Considered a Product Defect

The following conditions are generally not considered product defects:

  • Minor variations in color, tone, texture, or finish;
  • Normal handcrafted or handmade variations;
  • Reasonable dimensional tolerances;
  • Minor surface irregularities or imperfections;
  • Differences caused by lighting conditions, screen settings, photography, or natural material characteristics;
  • Minor issues that do not materially affect safe installation, normal function, structural integrity, or the overall appearance of the product.

Each reported issue will be reviewed based on the product, supporting photographs, and the circumstances of the order.

Restocking Fees

We do not charge restocking fees for eligible approved returns.

The absence of a restocking fee does not mean that Covalite is responsible for customer-paid return shipping costs.

Damaged, Defective, Incorrect, or Incomplete Items

If your lighting product arrives significantly damaged, materially defective, incorrect, or missing essential components:

  • Contact us within 48 hours of delivery whenever possible;
  • Provide your order number;
  • Provide clear photos of the product, packaging, shipping label, and affected area;
  • Keep the original packaging until the claim has been reviewed.

After reviewing the submitted information, we may provide an appropriate remedy, which may include:

  • Replacement parts;
  • A replacement product;
  • A prepaid return shipping label;
  • A full or partial refund, depending on the circumstances.

The appropriate resolution will be determined based on the nature and severity of the issue.

Refund Processing

After an approved returned item is received and inspected:

  • The refund will be processed within 16 days;
  • The refund will be issued to the original payment method;
  • A confirmation email will be sent once the refund has been completed.

All refunds are issued in USD — United States Dollars.

If the original payment was made using another currency, the customer’s bank, card issuer, or payment provider may apply currency conversion rates or additional fees that are outside Covalite’s control.

Non-Returnable Items

The following items are not eligible for customer-preference returns:

  • Installed, hardwired, altered, or used lighting fixtures;
  • Customized or made-to-order lighting products;
  • Clearance or final-sale items, where clearly identified before purchase;
  • Items returned without authorization;
  • Items damaged because of improper installation, handling, storage, repackaging, or return transportation.

However, these exclusions do not prevent customers from contacting us regarding a confirmed material product defect, significant shipping damage, receipt of an incorrect item, or missing essential components.

Return Packaging and Transportation Damage

Customers must package returned products securely and, whenever possible, use the original packaging.

For customer-responsibility returns, the customer is responsible for damage, loss, or missing components occurring during return transportation. We recommend using a trackable and appropriately insured shipping service.

If a return is damaged because of inadequate packaging, the refund may be reduced or refused based on the condition of the returned product.

Need Help?

For questions regarding returns, exchanges, or refunds, please contact us:

Store Name: Covalite
Email: info@covalite.com
Address: 1513 Heron Drive, Aubrey, TX 76227, United States
Operating Hours: Monday to Friday, 10:00 AM–6:00 PM Central Time
Contact Us: Contact Form

You may contact us at any time. Messages are reviewed during our normal business hours, and our customer support team typically responds within two business days.